Return and Refund Policy

This Return and Refund Policy govern the conditions under which returns and refunds are accepted by Tgo Jewellery. By making a purchase on our website, you agree to the terms outlined below.

1. Return Eligibility

Customers may request a return within 7 days from the date of receipt of the product.

To qualify for a return, the following conditions must be met:

• The product must be unused, unaltered, and in the same condition as delivered.

• The product must be returned in its original packaging.

• A valid proof of purchase or order confirmation must be provided.

2. Non-Returnable and Non-Refundable Items

The following items are not eligible for return or refund:

• Products damaged due to customer misuse, improper handling, or installation

• Customized or made-to-order wooden products

• Items without original packaging

• Products purchased during clearance sale or special promotions

3. Refund Policy

Once the returned product is received and inspected, we will notify you of approval or rejection of your refund.

If approved:

• Refunds will be processed within 7–10 working days

• The refund amount will be credited to the original mode of payment

4. Replacement Policy

In case of damaged or incorrect products, customers may opt for:

• A replacement product (subject to availability), or

• A full refund

5. Shipping Charges

• Shipping charges are non-refundable unless the return is due to our error (wrong or damaged product).

6. Cancellation Policy

Orders can only be cancelled before dispatch. Once shipped, cancellation requests will not be accepted.